Ode to the Transport Department - part 2

I've warned you!

Do you remember the thrill of receiving actual post.  Paper letters that dropped through the letter box, landing on the hall floor tiles, looking enticing.  What could it be?  A love letter from a distant boyfriend?  A cheque from a recently deceased uncle's estate?  A long newsie letter from a friend you haven't seen in ages?

How it used to be done

These days correspondence, meaning paper letters, are few and far between.  Email is the favoured mode of communication, even utilitiy bills and bank statements are online with a cocophany of security devices of such a high level that even Tom Cruise couldn't work out your user ID or password never mind operate the card scanning machine combined with a secure password generator to check if that air miles coupon has been received yet.

But today I got a letter.

The outside of the envelope revealed that it was On Government Service and from the Transport Department and as you know, gentle reader, I now have a deep and inimate relationship with them due to the high volume of correspondence that has been exchanged between us over the last two weeks.

Feeling nervous, a slightly raised heart rate and bit of a sweat, I tore open the white official envelope in the giddy anticipation of receiving confirmation that they now have my new address and all is well with the world.

Gutted!

They have returned to me, at my new address (this is the operative phrase here) {to the tune of the 12 Days of Christmas} my used envelope with stamp, my original letter informing them of the change of address, their letter to me asking for proof of address, a photocopy of 2 utility bills showing the new address, their letter to me saying they cannot accept the new address because I did not send a photocopy of my ID card, a photocopy of my ID Card and photocopy driving licence just to be on the safe side, and now their new letter to me, at my NEW ADDRESS with the option of 'Other' ticked and then hand written on the line.

'The new address is different with the address proof'

meaning that although they have now returned my documents and their documents to me three times to MY NEW ADDRESS and I have replied plus they have phoned me and spoken to me about this matter, they are unable to process the 'application' at the moment.

This is because the way the telephone company has written my new address on their letter to me is slightly different to the way I wrote my new address on my letter to the Transport Department and now they are confused. 

I have now tried their online service where 'Change of Address' is an option.  I clicked on a few 'Agree to Terms and Conditions' boxes and then waited.  Nothing happened for a good 3 minutes and it warned me that the process could take 5 to 10 minues.  After a while up popped an error message telling my system did not support their requirements to complete this Change of Address online process.

I am casting my eyes upwards to a higher being for help now.

If I was Basil Faulty I would lash the whole of the Transport Department with a tree branch.

If I was Mr Angry from Purley I would throw the phone down.

 

 

Comments

[Girlie Myla]

Yes I can still recall how excited I am upon receiving the love letters which have been sent by my boyfriend. Though, there are innovations on the technology and one of those is sending letters with the use of email and with just a blink of an eye these will be received by the person where the letters is addressed to.